This was sent to a list I belong to and I figured you might be able to use it to help in your biz....
If I didn't follow up - I wouldn't make enough
in a week to take my daughter to McD's for a
happy meal....
Here is how I do it - and I am on the short list
of most disorganized folks - so I'm certain you'll
do much better.
In my email program I have created 5 follow up boxes -
Current, 1 week, 2 week etc. When someone emails me
with a question concern etc. I respond to them, usually
with a CC to me and put both notes in the 1 week follow up
box. I do all my follow ups (usually) on Tuesday morning,
I work on the current box, then move the 1 week to current,
2 weeks to 1 week etc.
In the follow up note I say something like -
Dear prospective kaching :o) - insert real name.
Just a quick follow up note from our conversation on
.............
You had mentioned that you were interested in our
whizbang gizmo. Hopefully we answered your questions,
but if we didn't then please don't hesitate to ask -
you can email us or give us a call @ or let me know
the best time / number to call you.
Sincerely,
etc.
PS. If you've decided the whizbang gizmo isn't for you
then please let us know.
Then move their note / your response to say the 2 or 3
week box.... and write them again.
If you get no response from either of those put them
in the finished box - most folks actually appreciate
your follow ups.
Hope this helps you a bit.
Posted by Blitz at June 24, 2002 07:14 AM